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Privacy Policy

Privacy Policy for GetProPaid

Effective Date: May 1, 2026
Last Updated: May 1, 2026

1. Introduction

GetProPaid (“we”, “us”, “our”) operates the website [getpropaid.com] and the GetProPaid application (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you consent to the data practices described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

Personal Information You Provide:

  • Name, email address, billing address, phone number

  • Company name and VAT/tax ID (if applicable)

  • Payment information (processed by Stripe or 2Checkout – we do not store full credit card numbers)

  • Profile information (profile picture, preferences)

Information Collected Automatically:

  • IP address, browser type, operating system, device information

  • Pages visited, time spent, clicks, and referral URLs

  • Cookies and similar tracking technologies (see Section 8)

Information from Third Parties:

  • Payment status and subscription details from Stripe/2Checkout

  • Email engagement data from Brevo (opens, clicks)

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service

  • Process transactions and send invoices/receipts

  • Send transactional emails (proposals, contracts, invoices, appointment confirmations, password reset)

  • Respond to support requests and communicate with you

  • Monitor usage patterns and fix technical issues

  • Comply with legal obligations (e.g., tax reporting)

We do not sell your personal data to third parties.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your data under the following legal bases:

  • Performance of a contract – to provide the Service you requested

  • Legitimate interests – to improve our Service, prevent fraud, and communicate with you

  • Consent – for marketing emails (you can opt out anytime)

  • Legal obligation – to comply with tax and accounting laws

5. How We Share Your Information

We may share your data with:

 
 
Category Third Parties Purpose
Hosting & Infrastructure Microsoft Azure (UK South) Data storage, computing
Payment Processing Stripe, 2Checkout Subscription and invoice payments
Email & Communications Brevo (Sendinblue) Transactional and marketing emails
Analytics & Performance Cloudflare, Google Analytics (optional) Security, performance monitoring
Legal Compliance Courts, law enforcement As required by law

All third parties are contractually obligated to protect your data and use it only for the specified purposes.

6. Data Retention

We retain your personal data as follows:

  • Active accounts: Data stored while your account is active.

  • Terminated accounts: Data is retained for 30 days (suspended) then anonymised or deleted, except where required by law.

  • Invoices and payment records: Retained for 7 years to comply with tax laws.

  • Logs and usage data: Retained for up to 12 months for security and debugging.

You can request deletion of your data at any time (see Section 7).

7. Your Rights (GDPR, CCPA, etc.)

Depending on your location, you may have the right to:

  • Access – request a copy of your data

  • Rectification – correct inaccurate information

  • Erasure – delete your data (subject to legal retention)

  • Restrict processing – limit how we use your data

  • Data portability – receive your data in a structured format

  • Object – to direct marketing or certain processing

To exercise your rights, email us at support@getpropaid.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies to:

  • Keep you logged in (essential)

  • Remember your preferences (functional)

  • Analyse usage and improve performance (analytics)

You can disable cookies in your browser settings, but this may affect functionality. Our cookie banner allows you to manage preferences for non‑essential cookies.

9. Data Security

We implement industry‑standard security measures:

  • Encryption – all data transmitted via TLS/HTTPS

  • Access controls – restricted to authorised personnel

  • Regular backups – to prevent data loss

  • Security headers – HSTS, X‑Frame‑Options, CSP (basic)

Despite these measures, no online service is 100% secure. You use the Service at your own risk.

10. International Data Transfers

Your data is primarily stored on Microsoft Azure servers in the UK South region. For email and payment processing, data may be transferred to the US or EU under standard contractual clauses (SCCs) or equivalent safeguards.

11. Children’s Privacy

Our Service is not directed to children under 16 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting a notice on the Service

  • Sending an email to the address associated with your account

The “Last Updated” date at the top of this policy indicates when changes were made.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Email: support@getpropaid.com

For data protection requests, please include “Privacy Request” in the subject line.